Refund policy

Refund & Return Policy

Last Updated: July 29, 2026

At Ashley J Unica, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a purchase may not meet your expectations. Please review our policy below before making a purchase.

Returns

For hygiene and safety reasons, lingerie, underwear, panties, bodysuits, shapewear, and other intimate apparel cannot be returned or exchanged once delivered, unless:

  • The item is defective or damaged upon arrival.
  • You received the wrong item.
  • The item has a manufacturing defect.

To be eligible for a return under these circumstances, the item must:

  • Be unused and unworn.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be reported within 7 days of delivery.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and its packaging.

We will review your request and provide an appropriate resolution as quickly as possible.

Refunds

Once your request has been reviewed and approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping charges are generally non-refundable, unless the error was caused by Ashley J Unica.

Exchanges

We currently do not offer direct exchanges.

If an item qualifies under this policy, we may:

  • Send a replacement item (subject to availability), or
  • Issue a refund.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be cancelled.

Non-Returnable Items

The following items cannot be returned due to hygiene and safety reasons:

  • Bras (if worn or used)
  • Panties
  • Lingerie Sets
  • Bodysuits
  • Shapewear
  • Hosiery
  • Sale or clearance items
  • Gift cards

Lost Packages

If your tracking information indicates your package has been delivered but you have not received it, please contact the shipping carrier first.

If you still require assistance, please contact us and we will do our best to help investigate the issue.

Contact Us

If you have any questions regarding this policy, please contact us.

Ashley J Unica

Email: ashleyjunica@gmail.com